Recent years have seen numerous changes headed towards hospital revenue cycle management processes, including the introduction of ICD-10 and changes to Medicaid and Obamacare. Because of this, healthcare facilities need to become more creative in how they manage these issues while still maintaining focus on keeping costs low.
Although it may initially seem counterproductive, the truth may be that increasing the amount of assistants employed across the hospital setting may be the answer to streamlining revenue cycle management processes.
Keep Billing Specialists Focused on Their Role
If your healthcare facility expects billing specialists to speak to patients about denied claims, outstanding balances and collect the copay, you may need to rethink this model. Instead of using the costly time of specialists for these matters, leave them to focus on completing coding on patient documents instead.
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