The Advent of Online Billing Portals Spurs Revenue Cycle Management Services to Adjust

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How familiar is your health care facility with the primitive payment options available to patients? If you only have a simple username and password system for a third party payment site, you’re already behind the times when it comes to new technologies that streamline revenue cycle management services.

Recent evidence reveals concerning trends in healthcare collections. Patients are now expected to assume more responsibility for the cost of their health care, which means hospitals are required to be much more upfront about the portion of the bill each person is expected to pay. While patient satisfaction may increase, many bills might go unpaid and healthcare facilities might begin to suffer if suitable processes aren’t in place to collect these payments.

Some Background on Online Payments

Due to concerns over patient confidentiality, online payment methods inherently involve complex or hardly simple procedures. A common method involves an online form completed by patients who convey their payment details on the form. The snarl in this method develops when a revenue cycle management worker must then re-enter these details to manually process the payment.

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