Also labeled Obamacare, the Affordable Care Act (ACA) has greatly influenced the healthcare system because of its incumbent changes to insurance policies and coverage. New health insurance marketplace coverage options affect hospitals, doctors and insurers in different ways. Understanding this impact is necessary for hospitals to improve their operations and customer service.
The quality of care is now gaining more attention because the ACA can halt Medicare payments to hospitals if too many patients return with complications within a month. This is why hospitals are keener on ensuring that patients receive optimal care, even after they are discharged. Some facilities even send nurses to the patient’s home to ensure that they are taking their medicines and following the doctor’s prescription. Patients are also monitored and encouraged to schedule a follow-up examination.