How well you begin the revenue management process is crucial to how fast you can get paid. This means that you should hire competent receptionists and registration personnel to get the patient’s contact details. Whoever is at the desk to answer calls or take patient data should already know the questions to ask and the kind of information to collect. Creating patient records should be fast and efficient.
Verify Eligibility Immediately
As part of the data gathering process, you should have your receptionist confirm the patients’ eligibility for Medicaid, even before he goes to your office for the appointment. Pre-visit verification will make things easier for your office, so that information is clear and laid out, and whatever data needed to be added have been recorded or corrected. Sometimes, appointments have to be rescheduled until coverage for the patient has been determined.